Customer Service Operations Supervisor - Bali, Indonesia

Join Cardinal Health as a Customer Service Operations Supervisor in the vibrant heart of Bali! In this pivotal role, you will lead a dynamic team to enhance customer satisfaction, streamline operations, and drive business growth through expert coordination of our customer service operations. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the center of Bali's bustling healthcare and pharmaceutical scene.

As a Customer Service Operations Supervisor, you'll manage daily operations, ensuring seamless communication between our teams and customers. You'll implement best practices using tools like Zendesk, Salesforce, and Microsoft Teams, and you'll have the opportunity to grow your leadership skills while contributing to a company that values innovation and excellence.

If you're a seasoned professional with a passion for customer service and a drive to excel, we invite you to be part of our team and help us deliver exceptional service in Bali's vibrant healthcare landscape.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of Customer Service Representatives to ensure high levels of customer satisfaction and operational efficiency.
• Monitor and analyze customer service metrics using tools like Zendesk and Salesforce to identify areas for improvement and implement corrective actions.
• Coordinate with cross-functional teams to ensure seamless integration of customer service operations with other departments.
• Develop and implement standard operating procedures to streamline processes and enhance productivity.
• Provide training and support to new hires to ensure they are equipped with the necessary skills and knowledge.
• Collaborate with the management team to develop and execute customer service strategies that align with business goals.
• Ensure compliance with company policies and industry regulations.
• Foster a positive and inclusive work environment that promotes teamwork and continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 5 years of experience in customer service operations, preferably in a healthcare or pharmaceutical environment.
• Proven leadership experience with a track record of successfully managing and developing a team.
• Strong knowledge of customer service software and tools, such as Zendesk, Salesforce, and Microsoft Teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Certification in customer service or related fields is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

Lowongan Terkait