Customer Relations Management Analyst
Join Agung Automall as a Customer Relations Management Analyst and play a pivotal role in shaping exceptional customer experiences. In this dynamic position, you will design, implement, and optimize CRM strategies to foster long-term customer loyalty and drive business growth in Jakarta Pusat. As part of our dedicated team, you'll leverage tools like Salesforce and SAP to manage customer data, analyze trends, and create tailored solutions that meet our customers' needs.
This role is perfect for a proactive professional with a strong background in customer service and data analysis. You'll work closely with our sales and marketing teams to ensure seamless customer interactions and contribute to our mission of becoming the leading automotive retailer in the region. If you're passionate about building strong customer relationships and have a knack for turning data into actionable insights, Agung Automall is the place for you.
📋 Tanggung Jawab Pekerjaan
- Develop and implement CRM strategies aligned with business objectives
- Manage and analyze customer data using Salesforce and SAP
- Identify customer trends and insights to improve service offerings
- Create and maintain customer profiles and engagement plans
- Collaborate with sales and marketing teams to enhance customer experiences
- Monitor CRM performance metrics and report on key findings
- Train and mentor customer service staff on CRM best practices
- Stay updated with industry trends and emerging technologies in CRM
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3 years of experience in customer relations management or a similar role
- Proven expertise in Salesforce and SAP CRM systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Familiarity with data analysis tools such as Excel and Tableau
- Certification in CRM or related field is a plus
- Ability to work in a fast-paced, dynamic environment
🛠️ Keahlian
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